Returns, Cancellations & Refund Policy

At MindPop Threads, every item is made just for you after you place your order. Because of that, our policies are a little different than stores that keep products sitting on shelves.

Our goal is simple: if something isn't right, we'll do everything we reasonably can to make it right.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

After 24 hours, production may have already begun, and we cannot guarantee that your order can be cancelled.

Shoes: Because our shoes begin production quickly, they are subject to a strict 24-hour cancellation window. After that time, shoe orders cannot be cancelled.

Returns

If you'd like to return an eligible item, please contact us within 30 days of receiving your order.

Please do not send items back without contacting us first. Returns sent without prior authorization may be refused.

To be eligible for a return, items must be:

• In clean, resalable condition
• Free from stains, odors, pet hair, damage, or signs of washing
• Only lightly tried on for fit
• Returned with proof of purchase

Customers are responsible for return shipping costs unless the return is due to our error or the item is defective.

Approved returns should be mailed to:

MindPop Threads
4821 Clear Creek Rd.
Dallas, TX 75232
United States

Shoes

Because our shoes are custom made specifically for each order, they cannot be returned or exchanged due to sizing, fit, or change of mind.

Please review the sizing information carefully before ordering.

If your shoes arrive damaged, defective, or incorrect, we'll absolutely make it right.

Misprints, Defects & Incorrect Orders

Please inspect your order when it arrives.

If your item is misprinted, damaged, defective, or you received the wrong item, contact us within 30 days of delivery.

Whenever possible, we'll resolve the issue with:

• A replacement item
• Store credit
• Another appropriate solution

We'll review each situation individually and work with you to find the fairest resolution.

Refunds

Because every product is made to order, refunds are issued only in limited circumstances.

In most cases, eligible issues are resolved through a replacement or store credit.

Refunds may be considered when:

• A replacement cannot reasonably resolve the issue.
• The item cannot be reproduced or replaced.
• Applicable consumer protection laws require a refund.
• Another circumstance is approved by MindPop Threads.

If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, it may take several business days for the funds to appear.

Sale Items & Gift Cards

Sale items, clearance items, and gift cards are not eligible for return or refund unless required by applicable law.

European Union & United Kingdom Customers

If your order is delivered to the European Union or the United Kingdom, you may have additional rights under local consumer protection laws.

Where the legal right of withdrawal applies, you have 14 days from receiving the final item in your order to notify us that you wish to cancel.

After notifying us, you have 14 additional days to return the item.

Where required by law, approved refunds will be processed within the applicable legal timeframes. If separate standard shipping charges were paid, those charges will also be refunded where required by law. Customers remain responsible for return shipping costs unless otherwise required by law or the return is due to our error.

Please note that many of our products are made to order specifically for each customer. Products made to a customer's specifications or clearly personalized may not qualify for the statutory right of withdrawal where permitted by applicable law.

Nothing in this policy limits or removes any consumer rights provided by applicable law.

How to Start a Return or Report an Issue

To start a return request or report an issue, please visit:

https://shopify.com/91758526831/account

Or email us at:

CustomerService@MindPopThreads.com
or  SALES@Mpoptop.com

Please include your order number and a brief description of the issue. Photos are extremely helpful for damaged, defective, or incorrect items and allow us to resolve your request much more quickly.